Make use of ABP Induction’s full service program – with scheduling, collection, repair and delivery as a package
To ensure that a system is quickly available again, that it offers the best possible operational reliability for
the user and guarantees efficient operation of the system, ABP Induction is expanding its Complete
Customer Care service package to include coil repair in metal processing companies. The Dortmund-based
furnace specialist has developed an all-round package that enables the best possible planning and
implementation of coil repair: The full service program includes scheduling, collection, repair and delivery
in a single package.
“Time is money – now more than ever. Our customers know that just as well as we do,” explains Markus Fournell,
VP Global Service & Digital Products at ABP Induction. “This is why we not only ensure the highest possible system
availability with our new digital solutions, but we also want users to be able to restart the machines quickly in the
event of repairs. Our new full service program for coil repair is designed for that exact purpose”.
The experts at ABP Induction plan the downtime, collect the coil, repair it and deliver it directly back to the user.
“We offer this at a fixed price and with deadline guarantee. And if we do happen to fall behind schedule, that
shouldn’t be to the detriment of the customer: Per day of delivery delay – measured against the repair time
agreed in advance – we will reimburse 1 percent of the agreed repair price of the coil up to a maximum of
5 percent per order,” Markus Fournell explains the strategy.
Depending on their condition, the coils pass through various steps as part of a repair order. These include,
for instance, cleaning incl. stripping of the coil plaster and the intermediate layers. The ABP experts carry out
various measures, such as stress-free annealing, sandblasting, straightening and reworking of the soldered joints
or repair of defective areas using the proven ABP three-ring soldering technique. Subsequently, the process
continues with multiple insulation coating, application of the inter-winding insulation in the wet insertion process
and sheathing with Isoplan and silicate fabric. “At ABP, the repair services that we offer are of the highest quality
and can be completed quickly. All servicing work is documented with a test protocol, which includes a flow and
pressure test as well as an insulation test. Modernization allows used coils to be brought up to the latest state
of the art”, says Markus Fournell.
And, ABP’s service goes even further – even after the hose has been replaced: ABP Induction also offers repair,
upgrade and overhaul services for systems from other manufacturers, giving users the opportunity to benefit
from the company’s innovative approach and technical know-how when it comes to digitizing service: “Find out
more about our digital services to achieve even better system availability thanks to predictive maintenance and
even faster service via “Digital Expert on Demand” (dEoD),” is what Markus Fournell recommends. “The core tool
here is Augmented Reality: It makes it possible for our ABP experts to see what the customer sees. He uses AR
glasses, a tablet or simply a smartphone.”
How exactly does ABP provide assistance digitally? “We are involved, for example, in the visual inspection of the
crucible for washouts and cracks – and we see everything through the eyes of the customer,” says Markus Fournell.
ABP experts help with commissioning: Testing the emergency stop circuit with all confirmation switches can be
performed digitally as can checking the earth fault measurements. If the system outputs a service request during
restart, the ABP technician then helps to identify the correct spare part. With the virtual technology, the ABP expert
can go through various settings on the system with the customer to rule out any operating errors. “He can support
employees in performing simple operations that may then already resolve the problem. And: the ABP service is
available at incredible speed, as long waiting times for a service appointment or technician availability are no longer
an issue”, explains Markus Fournell.
Contact is established very quickly: “Customers simply contact our technical hotline +49 231 / 997-1111 or send
an e-mail to firstname.lastname@example.org, so that an appointment can be arranged at short notice,” explains
About ABP Induction
ABP is a leading manufacturer of induction furnaces and systems for inductive melting and holding for the metal
and metalworking industries. ABP is an expert in melting, pouring, holding and heating iron, steel and non-ferrous
metals with design, production, assembly and services for foundries, forges and steelworks. The ABP Induction Group
with over 400 employees has companies in the USA, Mexico, Sweden, Germany, South Africa, Russia, India, Thailand
and China. It is represented by service and sales partners in most of the world’s industrialized countries.
ABP Induction LLC
1460 Livingston Ave.
North Brunswick, NJ 08902
Telephone: +1 732 – 932 – 6400
Fax: +1 732 – 828 – 7274
ABP Induction Systems GmbH
Telephone: +49 231 – 997 – 0
Fax: +49 231 – 997 – 2293
ABP Induction Systems GmbH
Ryazanski prospect, 75/4
Telephone: +7 (495) 620 57 26
Fax: +7 (495) 620 57 26
ABP Induction Systems Pvt. Ltd.
E-120 / Unit-2, Manjusar GIDC Industrial Area
Opp. Du Pont factory.
Savli – 391775, Vadodara
Telephone: +91 2667 264808/809 Fax
: +91 2667 264808/810
ABP Induction Systems (Shanghai) Co. Ltd.
No.118, Lane 289 Fulian II Rd.Baoshan
Telephone: +86 21 – 5639 1278
Fax: +86 21 – 5639 0822
ABP Induction Systems SRL de CV
Priv. La Puerta 2882-4
Parque Ind.La Puerta
Santa Catarina, NL 66350
Telephone: +52 81 8390 – 2775
ABP Induction Furnaces (PTY) Ltd.
77 Heidelberg Rd.City
Deep / Johannesburg
Telephone: +27 11 623
1814/17 Fax: +27 11 623 1809
ABP Induction AB
Spännarhyttans Ind. Område
738 92 Norberg
Telephone: +46 223 23135 Fax
: +46 223 21429
ABP Induction Ltd.
80/1 Moo 11, Phaholyothin Road
Tambol Klong Nueng
Amphur Klong Luang
Telephone: +66 25 29 34 57
Fax: +66 25 29 34 84