High system availability, in conjunction with operational safety for employees and more efficient
operation of the system – these are the key arguments for considering inverter hose replacement
in metalworking companies. With ABP Complete Customer Care, users are on the safe side: Thanks
to solid advance planning and reliable execution, the conversion can be carried out quickly and cost-
effectively.

 “The high quality that our customers are familiar with from our induction plants can of course also be
expected in the area of inverter hose replacement. Our flexible service offering provides manufacturer-
quality repairs with minimum delivery time,” explains Markus Fournell, VP Global Service & Digital
Products at ABP Induction.

What are compelling reasons to replace a hose? Systems often suffer from dirt deposits in their hoses,
resulting in lower flow rates and possibly even thyristor failure. In addition, plasticizers volatilize from
the hoses, making the hoses brittle and causing leaks. And, after five to six years, a hose replacement
is necessary anyway according to the inverter operating instructions. It is also recommended following
a longer period of plant downtime, which is something that is currently an issue for many companies.

Markus Fournell explains why this modernization step makes sense by looking at the advantages: “Users
receive higher plant availability, and the current state of the art technology is then also installed for greater
safety. And they will be protected against further damage in the event of leaking hoses”. Replacement is
quick, inexpensive and uncomplicated: “Once the order has been placed, our service team can respond at
very short notice. We charge only 50 euros per driving hour per person for all customers in Germany – a
unique special price that we grant in order to be able to keep an eye on the budgets when systems are
restarted and to be on the safe side,” says Markus Fournell. The water must be drained and the system
has been switched off prior to the appointment.

And, ABP’s service goes even further – even after the hose has been replaced: ABP Induction also offers
repair, upgrade and overhaul services for systems from other manufacturers, giving users the opportunity
to benefit from the company’s innovative approach and technical know-how when it comes to digitizing
service: “Find out more about our digital services to achieve even better system availability thanks to
predictive maintenance and even faster service via ‘Digital Expert on Demand’ (dEoD),” is what Markus
Fournell recommends. “The core tool here is Augmented Reality: It makes it possible for our ABP experts
to see what the customer sees. He uses AR glasses, a tablet or simply a smartphone.”

How exactly does ABP provide assistance digitally? “We are involved, for example, in the visual inspection
of the crucible for washouts and cracks – and we see everything through the eyes of the customer,” says
Markus Fournell. ABP experts help with commissioning: Testing the emergency stop circuit with all confir-
mation switches can be performed digitally as can checking the earth fault measurements. If the system
outputs a service request during restart, the ABP technician then helps to identify the correct spare part.
With the virtual technology, the ABP expert can go through various settings on the system with the customer
to rule out any operating errors. “He can support employees in performing simple operations that may
then already resolve the problem. And: The ABP service is available at incredible speed, as long waiting
times for a service appointment or for technician availability are no longer an issue”. Contact is established
very quickly: “Customers simply contact our technical hotline +49 231 / 997-1111 or send an e-mail to
service.de@abpinduction.com, so that an appointment can be arranged at short notice,” explains Markus
Fournell.